How to Track Empty Bottle Returns from Customers
Deposit economics for 19L bottles — and why a simple empties report saves more money than a new truck.
Why empties matter
Each bottle on a customer's porch is cash tied up. Without per-customer empties counts, deposit loss shows up months later as a vague shortage.
Record on every delivery
Train riders to enter empties picked up when they post a delivery. One field at the doorstep beats a weekly reconciliation argument.
Run an empties outstanding report weekly
Sort customers with the highest empties balance and call the top ten. Recovery conversations are easier when you have dates and counts.