WhatsApp from the rider is not a system
Riders already ping customers. That does not update your ledger, does not use a template you control, and does not happen when the rider is in a hurry. SMS (or a configured message) from the delivery post is the same number every time: quantity, amount, balance.
Urdu copy is not optional in this market
Karachi, Lahore, and Islamabad customers read the message they understand. Keep templates short, with Rs amounts. Quiet days and per-customer exclusions stop you from annoying a society that asked for no SMS.
The SMS is proof, not marketing
When someone says the rider never came, you have a timestamped line and a message they received. That is cheaper than a night-time phone argument and cheaper than writing off the balance.
Offices may want a monthly statement instead
Blue Area and Clifton offices often prefer a bill, not 20 SMS. Use SMS on household routes and statements on office accounts. Both still need the same underlying ledger.
FAQ
- Does Mashqi send Urdu SMS after delivery?
- Yes. You configure templates, including Urdu-friendly text, and can exclude customers or days.
- Is SMS better than WhatsApp for delivery confirmation?
- WhatsApp is fine as a human channel. Automated confirmation should come from the delivery record so every stop is covered, not only the ones the rider remembered to ping.